FAQ's
Frequently Asked Questions (FAQs)
How can I contact customer service?
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You can reach Trooking Fashions' customer service through the following
methods:
● Phone: +91 9464506450 / +91 7347439146
● Email: trookingfashions@gmail.com
● Address: 146B, Sector 82, JLPL Industrial Area, Sahibzada Ajit Singh Nagar, Punjab 140306
● Phone: +91 9464506450 / +91 7347439146
● Email: trookingfashions@gmail.com
● Address: 146B, Sector 82, JLPL Industrial Area, Sahibzada Ajit Singh Nagar, Punjab 140306
What payment methods do you accept?
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Trooking Fashions accepts the following payment methods:
● Cash on Delivery (COD)
● Online Payment (Credit/Debit Card, UPI, Net Banking)
● Cash on Delivery (COD)
● Online Payment (Credit/Debit Card, UPI, Net Banking)
How can I track my order?
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Once your order is shipped, Trooking Fashions will provide you with a
tracking number via email. You can use this tracking number on the
respective courier's website to monitor the delivery status of your order.
How do I create a Return Request?
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To initiate a return:Request a Return: Log in to your Trooking Fashions
account, navigate to "My Orders," and select the item you wish to return.
-
1.
Schedule a Pickup:
Once approved, Trooking will arrange a free pickup from your address.
If pickup service is unavailable in your area, you may need to
self-ship the item.
-
2.
Quality Check:
The returned product will undergo an inspection at their warehouse.
-
3.
Approval or Rejection:
If the product passes the quality check, the refund or exchange will
be processed. If rejected, the item will be sent back to you.
To initiate a return:Request a Return: Log in to your Trooking Fashions
account, navigate to "My Orders," and select the item you wish to return.
-
1.
Schedule a Pickup:
Once approved, Trooking will arrange a free pickup from your address.
If pickup service is unavailable in your area, you may need to
self-ship the item.
-
2.
Quality Check:
The returned product will undergo an inspection at their warehouse.
-
3.
Approval or Rejection:
If the product passes the quality check, the refund or exchange will
be processed. If rejected, the item will be sent back to you.
What are your customer service hours?
+
The specific customer service hours are not listed on the website. It's advisable to contact them via phone or email during standard business hours (typically 9:00 AM to 6:00 PM IST) for prompt assistance.
To initiate a return:Request a Return: Log in to your Trooking Fashions
account, navigate to "My Orders," and select the item you wish to return.
-
1.
Schedule a Pickup:
Once approved, Trooking will arrange a free pickup from your address.
If pickup service is unavailable in your area, you may need to
self-ship the item.
-
2.
Quality Check:
The returned product will undergo an inspection at their warehouse.
-
3.
Approval or Rejection:
If the product passes the quality check, the refund or exchange will
be processed. If rejected, the item will be sent back to you.
How long does it take to process a refund?
+
Refunds are processed within 7–10 business days after the returned product clears the quality check. The refund will be credited to the original payment method or provided as store credits, depending on the payment mode used during the purchase.
To initiate a return:Request a Return: Log in to your Trooking Fashions
account, navigate to "My Orders," and select the item you wish to return.
-
1.
Schedule a Pickup:
Once approved, Trooking will arrange a free pickup from your address.
If pickup service is unavailable in your area, you may need to
self-ship the item.
-
2.
Quality Check:
The returned product will undergo an inspection at their warehouse.
-
3.
Approval or Rejection:
If the product passes the quality check, the refund or exchange will
be processed. If rejected, the item will be sent back to you.
What is your return and exchange policy?
+
Trooking Fashions offers a 30-day return policy. Items must be in their original condition with proof of purchase.
To initiate a return:Request a Return: Log in to your Trooking Fashions
account, navigate to "My Orders," and select the item you wish to return.
-
1.
Schedule a Pickup:
Once approved, Trooking will arrange a free pickup from your address.
If pickup service is unavailable in your area, you may need to
self-ship the item.
-
2.
Quality Check:
The returned product will undergo an inspection at their warehouse.
-
3.
Approval or Rejection:
If the product passes the quality check, the refund or exchange will
be processed. If rejected, the item will be sent back to you.
Is VAT charged?
+
The website does not explicitly mention VAT charges. However, prices displayed on the website are typically inclusive of all applicable taxes. For specific tax-related inquiries, it's recommended to contact customer service directly.
The website does not explicitly mention VAT charges. However, prices displayed on the website are typically inclusive of all applicable taxes. For specific tax-related inquiries, it's recommended to contact customer service directly.
How can I change the delivery address?
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You can modify your order, including the delivery address, within 12 hours of placing it. Once the order is processed, modifications are not possible. To request a change, contact customer service as soon as possible.
The website does not explicitly mention VAT charges. However, prices displayed on the website are typically inclusive of all applicable taxes. For specific tax-related inquiries, it's recommended to contact customer service directly.
How long does order processing take?
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1. Orders are processed within 1–2 business days. Delivery typically takes an additional 5–7 business days, depending on your location.
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2. For more detailed information, please refer to Trooking Fashions' official policies on their website.
