What to do when you need to cancel or amend your booking?
While travelling, things can change. We understand that and will do anything to help you amend your booking and reschedule if possible.
Most tours and activities can be cancelled or changed without extra charges Unless stated otherwise on the activity page and/or voucher. These policies apply:
* Free cancellation up to 7 days before the date of the activity
If you cancel the activity, the cancellation policy on the Trooking voucher is authoritative. We advise the customer to carefully read the information on the voucher.
If there is no cancellation policy stated on the Trooking voucher, the following cancellation charges will be levied by the supplier of the services:
*Up to 7 days before begin of the activity: full refund
*6-4 Days before begin of the activitiy : 50% of total amount will be refunded
*4-0 days before begin of the activity or no-show: no refund
You reserve the right to demonstrate that the supplier suffered a smaller loss through the cancellation, than indicated by these rules.
The refund will be made within 20 working days by crediting the credit card used.
If the credit card payment before the use of the booked service is not honored or revoked, this will be considered as a booking cancellation and cancellation fees will apply.
Further claims for damages are reserved.
*In all cases, please contact our support team. We'll try to do our best to help you.